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Returns

Flickmyhouse does not take back the products in perfect condition that end users / customer no longer want or a wrong purchase or whatever reason.

Flickmyhouse gives an exceptional for free collection service to customers for those products with manufacturing defects that they have delivered to their customers. Flickmyhouse can do a free pick up every two months through their suppliers, as long as. Members Have spent €300 in costs. If this amount is not met, Flickmyhouse will postpone the collection for a maximum of 30 days. These conditions apply in the Netherlands both European and International except for islands such as; e.g. the Canary Islands, and non-EU countries, where the suppliers must send the goods to the mainland, bear the shipping costs and indicate “defective merchandise – NO CHARGES” on the invoice.

If a carrier decides to return the products in any other way, the supplier will pay all costs incurred and must inform Flickmyhouse of this decision so that we can process the return.

Step 1

Go to your Account, go to the RETURNS tab and create a DRAFT where you add products that can be picked up as defective manufacturing. Once one of the above conditions is met, a SEND button will be automatically activated to request collection of the products. Fill in all required fields.

Step 2

Follow the steps shown, if your pick up has been accepted. Enter the pick-up and parcel address. If the TSS still requires information, this will be communicated by e-mail. The status of your collection will be automatically announced by our system.

Step 3

Prepare the package in optimal condition and present all defective products in (a) large cardboard box(es). Remember that the original boxes of the products themselves must arrive intact, with no stickers or damage. That is why it is essential to reinforce cardboard boxes and to seal them properly.

Stick the label that our printing system generates on each package. Do not forget to print and stick this label (which contains the RMA number associated with your collection, the package number and an identification barcode) on each package.

The warranty covers manufacturing defects and in no way covers wear and tear or abuse. We will only refund the products that have a manufacturing defect, so you should inspect the products that show signs of wear or damage. In case of damaged packaging or with courier seals, 100% of the value of the product will not be refunded. It is therefore important that you advise your customers to properly protect the returned goods with an extra cardboard box, in order not to damage the product’s own packaging.

Step 4

Once the products are received, suppliers technical support will analyze each product, package and once they are all verified, a replacement or refund will be made as appropriate. Payments will be made in your specified data, including your account. The process of checking and refunding the merchandise can take several weeks from the time of receipt at the warehouse.

When the product shows obvious signs of misuse or unjustified damage, or arrives in poor condition;

– When the product is returned without the packaging, with damaged packaging, or with transport labels that make the packaging unusable -50% of the product value will be deducted; and

– if the product is returned with missing parts or accessories, or if the incident description is false – the product will not be refunded.

Very important: No refunds will be made on returned products that are not defective or whose incident description is false. If we do not receive confirmation or payment within 7 days, the products will be destroyed in a container park and Flickmyhouse will not accept any claim on the products under any circumstances.